Genetic screening support
Support, whenever you need it.
Get help with account access, report readiness, privacy, and understanding what your genetic screening results mean — by email, or one-on-one with a genetic counselor.
Email our team
Account, access & privacy
For account-specific help, write from the email connected to your Reticular account so we can find you quickly.
Talk it through
Complimentary genetic counseling
Genetic results deserve a real conversation. Book a free session with a certified genetic counselor to walk through what your report means for you.
Common questions
Before you write in.
Answers about your Reticular genetic screening report, your order, and your data. Still have a question? Email us — we read every message.
Reticular doesn't choose an embryo for you — and no single test should. Instead, we give you clear, research-backed information and explain what it means. Every finding is grounded in published science and reviewed by a certified genetic counselor.
From there, the transfer decision is one you make together with your care team. And if anything in your report is unclear, book a counseling session and we'll walk through it with you.
Your report holds two kinds of findings, and they're read differently. For pregnancy-loss and embryo-viability genes, every embryo is sorted into a tier — No known risks, Moderate risk, or Higher risk — based on whether a known gene or variant was found and how strong the published evidence linking it to pregnancy loss is. A finding here isn't a diagnosis, and it doesn't guarantee an ongoing pregnancy.
For common, multi-gene conditions, risk is shown as a polygenic score — a percentile compared to the general population. The middle of the range is typical; a higher percentile means a higher modeled chance relative to most people. That risk isn't flat — it rises faster toward the top, so an embryo in the upper percentiles can sit meaningfully above average. Each finding shows what the gene or score measures, how confident we are in it, and where your embryo falls.
No. This page is for Reticular genetic risk screening and embryo reports. The Reti app — for tracking your IVF and fertility journey — has its own support page.
Reticular reports are built to inform and to be understood. They're meant to support the conversations you have with your care team — a finding isn't a diagnosis, and we're here to help you make sense of yours. Read our approved service boundaries.