Encrypted and access-controlled
Your genetic and personal information is encrypted in transit and at rest, and only the people and systems working on your report can reach it.
Genetic data privacy
Your genetic data should stay in your control.
We treat your embryo and sequencing data as sensitive health information — encrypted, access-controlled, and yours to delete whenever you want.
Never sold, only used for your report
We never sell your personal or health information, and we use your genetic data only to produce and support your Reticular service.
Yours to copy or delete anytime
Ask us for a copy of your data or request deletion whenever you want; verified requests clear active Reticular systems within 30 days.
Data covered
The sensitive pieces we protect.
Different Reticular services use different data, but the rule is simple: if it can identify you, your embryos, or your genetic results, we treat it as sensitive. Your physical saliva sample is handled by our sequencing partner, not stored at Reticular.
Your Reticular account details and support messages
Embryo or PGT-A files you authorize your clinic or lab to share
Raw sequencing outputs such as FASTQ, BAM/CRAM, and gVCF files when those are generated
Reticular report files, counselor review notes, and related analysis outputs
Deletion
How to delete your genetic data.
You can request deletion at any time. We verify it, remove your data from active systems, and delete the files tied to your request where the law allows.
Some limited records may remain where required or permitted by law, such as billing records, security logs, compliance records, or information that has already been de-identified or aggregated so it no longer identifies you.
Request deletion- 1
Email us from your account address
Use the subject line Genetic data deletion and tell us whether you want account deletion, specific file deletion, or a copy of your data first.
- 2
We verify the request
Before we delete sensitive information, we confirm that the request is coming from the right person or an authorized agent.
- 3
We remove active-system data
After verification, we delete personal information and Health Data from active systems within 30 days, except where we must retain limited records for legal, regulatory, security, billing, or legitimate business reasons.
- 4
We handle remaining files
We delete or destroy the uploaded files and sequencing outputs tied to your request, where the law allows.
Your rights
What you can ask for.
Privacy rights vary by location. Email us from the address tied to your Reticular account and include the request type in the subject line.
- Ask what genetic data Reticular has for you
- Request a copy of your account, report, or genetic files
- Correct account details connected to your report
- Delete your Reticular account and associated genetic data
- Limit the use of sensitive Health Data where applicable law gives you that right
The full policy
This page is the plain-English version.
For the complete legal description of how Reticular collects, uses, shares, retains, and deletes personal information, read our Privacy Policy. For account-specific questions, write to support@reticular.ai.